90-Day Satisfaction Guarantee & Return Policy

Your satisfaction matters to us. We want you to feel confident when placing your order, which is why every purchase is backed by our 90-Day Satisfaction Guarantee.

Not Satisfied? Get Your Money Back.

If you're not satisfied with your purchase or the results of the product, simply contact us within 90 days of delivery. We will help you request a refund.

No restocking fees.
No processing fees.
No hidden deductions.

If your refund is approved under this policy, you will receive the eligible refund amount without any additional service or handling fees deducted by us. We believe trying a new product should feel simple and worry-free โ€” if you're not satisfied with the results, contact us and we'll help make it right.

Return Eligibility Conditions

To be eligible for a return, the following conditions must be met:

  • The item must be unused and in its original condition.
  • The item must be in its original packaging.
  • You must provide proof of purchase, including your order number.
  • The return request must be submitted within 90 days of delivery.

Items that do not meet these conditions may not be eligible for a refund.

Final Sale Items โ€” Hygiene & Personal Care

For hygiene and health reasons, certain items โ€” such as personal care products and opened consumables โ€” are final sale and cannot be returned once opened or used, unless otherwise stated on the individual product page.

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

How to Request a Refund

To request a refund, simply email our Customer Support team at support@novocanvas.com.

Please include:

  • Your order number
  • The email address used when placing your order
  • A brief description of your request

Our Customer Support team will review your request and provide the next steps, including the return address if applicable.

Return Address

If your return is approved, please ship the item to the following address:

WUDONGNIAOMS LLC
1535 S Fenway St
Casper, WY 82601
United States

Please do not send items back before receiving approval and the confirmed return address from our support team, as return instructions may vary by case.

Refund Coverage

Approved refunds will cover the purchase price of eligible items only. Original shipping fees are non-refundable unless the return is due to our error (e.g., wrong item sent, damaged or defective product).

We do not charge additional refund processing fees or restocking fees.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at support@novocanvas.com.

Please include your order number and, when applicable, photos showing the issue. Once verified, we will arrange an appropriate solution, which may include a replacement or full refund including shipping.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible after placing it.

  • If your order has not yet been processed or shipped, we will make every reasonable effort to cancel it and issue a full refund.
  • If your order has already been shipped, cancellation is no longer possible. You may submit a return request within 90 days of delivery under our Satisfaction Guarantee.

Refund Processing

Once your refund has been approved, it will be issued to your original payment method. Depending on your bank, credit card provider, or payment service, it may take several business days for the refund to appear in your account.

Please note that processing times imposed by banks or payment providers are outside our control.

Need Help?

If you have any questions about your order, return, or refund, our Customer Support team is here to help.

Email: support@novocanvas.com

We want you to shop with confidence. If you're not satisfied, contact us and we'll work with you to make things right.