Shipping & Delivery
Novocanvas is an online store operated by WUDONGNIAOMS LLC.
Company Name: WUDONGNIAOMS LLC
Registration No.: 2026-001882619
Address: 1535 S Fenway St, Casper, WY 82601
We know you're excited to receive your order, so we work hard to get every package processed, shipped, and delivered as quickly and safely as possible.
When Can I Expect to Receive My Order?
Orders are typically processed and shipped within 1โ2 business days after your order is successfully placed.
We use trusted carriers for reliable and trackable delivery.
Estimated Delivery Time:
- Order Processing: 1โ2 business days
- Shipping: 5โ8 business days
- Estimated Total Delivery Time: 6โ10 business days
Please note that delivery times may occasionally be affected by customs inspections, severe weather, peak shopping seasons, local delivery conditions, or other circumstances outside our control. We will always do our best to make sure your order reaches you as quickly as possible.
How Can I Track My Order?
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number. You can use your tracking number to follow your package throughout the delivery process.
Tracking information may take 24โ48 hours to update after your package has been shipped.
If you have any trouble tracking your order, please contact our Customer Support team at support@novocanvas.com.
Which Countries Do You Ship To?
We currently offer worldwide shipping to most countries and regions. If we are unable to deliver to your location, we will contact you as soon as possible and help you find the best solution.
For questions about shipping availability to your country, please contact support@novocanvas.com.
Can I Change My Shipping Address?
Yes. If you need to change your shipping address, please contact us as soon as possible after placing your order. We recommend contacting us before your order has been processed or shipped, as we may not be able to change the delivery address once the package has been handed over to the carrier.
Please email support@novocanvas.com and include your order number and correct shipping address so our team can assist you quickly.
How Will My Order Be Shipped?
Orders are processed and shipped on business days, excluding weekends and public holidays. Orders placed on Saturday, Sunday, or a public holiday will begin processing on the next business day.
We work with trusted carriers and logistics partners to provide fast, secure, and trackable delivery. Depending on product availability and your delivery location, items may be shipped from one of our suppliers or logistics partners.
If your order contains multiple items, they may occasionally arrive in separate packages. If this happens, you will receive tracking information for each shipment when available.
Undeliverable & Returned Packages
If a package is returned to us due to any of the following reasons:
- Incorrect or incomplete shipping address provided by the customer
- Multiple failed delivery attempts
- Refusal of delivery by the recipient
- Package not collected within the carrier's holding period
We will contact you via email to arrange next steps.
Re-shipping fee: If you would like the order to be re-sent, a re-shipping fee will apply. The fee will depend on your location and the carrier's current rates.
Refund option: If you prefer not to have the order re-shipped, we can discuss a refund for the purchase price of the item(s). Original shipping fees are non-refundable.
Please note: We are not responsible for packages that cannot be delivered due to reasons within the customer's control. We strongly recommend double-checking your shipping address before placing your order.
Secure & Trackable Delivery
Every shipped order includes tracking information whenever available, allowing you to follow your package from dispatch to delivery. Our Customer Support team is also available to assist you with shipping questions, tracking updates, or delivery concerns.
Customer Support: support@novocanvas.com
Thank you for shopping with us. We appreciate your trust and look forward to delivering your order safely and quickly.